We’re confident you’ll love your Lilly Dukes product. However, if within 14 days of purchase you decide it’s not right for you, we offer a full refund on first-time product purchases. To request a refund, please email our customer service team with your order number and a brief note of why you are requesting a refund. We use this data to get better as a company and makes changes as needed. Email us at info@lillydukes.com .

Domestic orders within the USA typically arrive within3-5 business after order has been processed.

We offer free standard shipping on all USA orders over $35. Orders under $35 have a flat rate of $6.95.

No, not at this time.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or directly through the carrier's website. Please allow 24 hours for tracking information to update.

Why Lilly Dukes Leather Balm Is Superior: Lilly Dukes Leather Balm is superior because it delivers real results without the time, mess, or complexity of traditional shoe care. In about ten minutes a month, one easy application cleans, nourishes, and protects leather—eliminating the need for multiple products. Its balanced blend of three premium waxes provides durability and flexibility, while vitamin E helps slow drying and cracking. Jojoba oil absorbs naturally, conditioning leather without grease or shine. The finish looks soft, even, and professional, never overdone. Designed for daily work and casual wear, it offers light water resistance and uses clean, intentional ingredients built purely for performance.

A proper faux leather cleaner keeps materials clean, flexible, and visually sharp while preserving their structure and finish. The result is longer-lasting shoes, bags, and accessories that look professional, feel fresh, and maintain their original appearance—without cracking, peeling, or premature wear. Water just doesn't work to preserve like a true cleaner does.

Due to the nature of the products, exchanges are only warranted if you receive a bottle that has leaked or where the packaging is damaged. If you receive it and it has been damaged, send us a pic and description at info@lillydukes.com and we'll gladly replace product as needed free of any type of charge.

We're committed to ethical manufacturing practices. We work with trusted partners who share our values of fair labor practices and sustainable production. We regularly audit our suppliers to ensure they meet our high standards. Our ingredients are all eco friendly and the containers are recyclable. The only item that may not be recyclable, may be the packing and shipping bubble wrap, depending on vendors availability for recyclable options.

We're here to help! You can reach our customer service team via email at info@lillydukes.com or through the contact form on our website. We typically respond within 24-48 hours during business days. In addition, you can call us at (720) 514-9657. Please include your order number, name and phone number on every inquiry method, both email and VM.